Privacy Policy
At Clovamex, S.A. de C.V. (hereinafter "Clovamex"), we are committed to protecting the privacy and personal data of our users in compliance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations. This privacy notice describes how we collect, use, store, and protect your personal information.
1. Data controller
Clovamex, S.A. de C.V., with address at Av. Paseo de la Reforma 505, Floor 12, Col. Cuauhtémoc, Alcaldía Cuauhtémoc, C.P. 06500, Mexico City, Mexico, is responsible for the processing of your personal data. For any queries related to data protection, you can contact us at: privacidad@clovamex.com or phone +52 55 4170 8832.
2. Personal data we collect
We collect the following personal data: full name, email address, phone number, postal address, financial information voluntarily provided during advisory sessions (income, expenses, debts), browsing data on our website (IP address, browser type, pages visited), and any other information you voluntarily provide through our contact forms or during the provision of our services.
3. Purposes of processing
Your personal data will be used to: provide the financial advisory, economic education, and social support services you request; follow up on inquiries and information requests; send communications related to our services, including personalized updates and recommendations; comply with legal and regulatory obligations; prepare internal statistical analyses to improve our services; and, with your prior consent, send information about new programs, events, and promotions.
4. Data transfers
Clovamex will not sell, rent, or share your personal data with third parties for purposes other than those described in this notice. We may share information with: service providers who assist us in operating the website and providing services, always under confidentiality agreements; competent authorities when required by law or legal process; and group entities for internal administrative purposes.
5. ARCO Rights
In accordance with the LFPDPPP, you have the right to Access, Rectify, Cancel, or Object to the processing of your personal data (ARCO rights). To exercise these rights, send a request to privacidad@clovamex.com including: your full name, documents proving your identity, a clear description of the data you wish to exercise your rights over, and any document that facilitates locating your data. We will respond within a maximum of 20 business days.
6. Security measures
We implement technical, administrative, and physical security measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized use. These measures include data encryption in transit and at rest, role-based access controls, continuous system monitoring, and regular training of our staff in data protection.
7. Cookies and tracking technologies
Our website uses cookies and similar technologies to improve your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
8. Changes to this privacy notice
We reserve the right to modify this privacy notice at any time. Changes will be published on our website and, in the case of substantial changes, we will notify you by email. We recommend you periodically review this notice to stay informed about how we protect your information.